Communication Skills

This page outlines the communication skills you’ll want to know. As much as being a nurse is about being clinical and knowledgable, nurses are the no.1 medical personal that spend the most amount of time with the patients. Its imperative that nurses must be great communicators for this reason, so as to make the patient feel more comfortable and to better diagnose their condition which otherwise could’ve been worsened by misinterpretation. There are of course many professionals that disregard and negelct the importance of having such qualities, deeming them to be less important, its this exact same attitude that leads to a toxic environment, patient abuse/disrespect, patient misdiagnosis and avoidable tragedies. “Techniques and Barriers” are all the specific do’s and don’ts of communication, “Things to Understand” are the other stuff regarding communication that you’ll want to be aware of and keep in your mind.

  • Forms of Verbal Communication
  • Forms of Non Verbal Communication
  • Techniques
  • Barriers
  • First Impression
  • ISBAR and Clinical Handover
  • Emotional Intelligence
  • Close ended vs open ended questions, Prompting Skills
  • SOLER
  • Work in Progress…
  • RESPECT Model of Communication
  • Active Listening, Hearing vs Listening
  • Perceiving Messages, listening for content vs listening for feelings
  • Patient Centred Care
  • Therapeutic Communication and Relationship
  • Ageism, Biases, Stereotypes and Myths
  • Swiss Cheese Model
  • Work in Progress…